Microsoft says all its services are restored after the global 365 outage

Microsoft said on Saturday, November 14 that all its services had been restored after the global Microsoft 365 outage, according to the AP news agency. "We have completed our efforts to address the underlying issue of the incident and restored service to the remaining impacted customers and regions," the company wrote in a message on X quoted by AP.

Hours earlier, in its latest message reported by ABC7, Microsoft said it was still monitoring for an extended period because of the severity of the incident and was reviewing the backlog of email before considering the issue resolved. The company attributed the outage to an issue during an earlier network capacity upgrade that surfaced after a recent change, and said it was not related to cyberattacks or artificial intelligence agents, according to ABC7 and AP.

The problems began around midday Thursday in the United States and, within an hour, Downdetector received reports from 74 countries and territories, according to AP. The agency reports that the outage affected governments, courts, healthcare services, businesses, airlines and banks: in the United Kingdom a trial in Manchester was halted, police could not take crime reports online and the pharmacy association warned of prescription delays; the governments of Singapore, Japan, Greece and Norway said some of their operations were affected.

Microsoft has said it will publish a full incident report once its review is complete, according to ABC7. It is not yet known how many people were affected in total, according to AP.

Developing story: the full restoration is so far reported only by AP, which quotes a Microsoft message on X that we have not been able to open; it still needs to be confirmed on Microsoft's status page or by a second independent source.